Assam Labs
Assam LabsHonesty is the vision
Refund Policy

Fair, transparent billing standards.

We strive for complete clarity in all client billing, milestone deliveries, and software subscriptions. Here is exactly how refunds and cancellations work.

Effective Date: July 2026

Milestone-Based Billing

Custom development projects are billed in structured phases. Once a milestone is approved and delivered, fees for that completed work are non-refundable.

14-Day Evaluation Window

For pre-packaged digital software or licenses, requests for refunds submitted within 14 days of initial purchase are reviewed promptly.

No Hidden Lock-ins

Ongoing retainer or subscription contracts can be canceled according to your service agreement without unexpected cancellation penalties.

1. Scope of This Policy

At Assam Labs, we pride ourselves on building honest, transparent client partnerships. This Refund Policy outlines the terms and eligibility criteria for refunds, cancellations, and payment adjustments across our custom software development, web applications, school ERP solutions, and consulting retainers.

2. Custom Software & Web Development Projects

Custom engineering projects involve dedicated developer hours, resource allocation, and tailored architectural work. Because of the bespoke nature of these services, billing is structured around clearly defined milestones:

  • Upfront Deposits & Setup Fees: Initial commencement deposits cover architectural discovery, server environment setup, and resource reservation. Once project discovery has officially begun, advance deposits are non-refundable.
  • Completed Milestones: Payments made upon the formal sign-off and delivery of a specific milestone phase (e.g., UI design approval, core backend deployment) compensate finalized labor and are non-refundable.
  • Mid-Phase Cancellations: If a client chooses to terminate a project mid-milestone, billing will be prorated strictly for the documented engineering hours completed up to the written date of cancellation. Any unearned surplus from prepaid funds will be refunded promptly.

3. Subscription Products & Retainer Services

You stay in control of ongoing recurring subscriptions and monthly maintenance plans at all times.

For standalone software licenses, cloud hosting plans, or monthly ongoing maintenance retainers:

  • Cancellation Notice: You may cancel recurring maintenance or subscription plans at any time by contacting our billing team or updating your account preferences. Cancellations take effect at the end of the current billing cycle.
  • Partial Billing Cycles: We generally do not offer pro-rated refunds for partial monthly billing cycles once the period has commenced, unless required by local statutory regulations.

4. Exceptional Circumstances & Technical Errors

We stand firmly behind the technical excellence of our deliverables. If duplicate billing transactions occur due to payment gateway errors, or if a critical service outage directly prevents service fulfillment on our end, we will issue a full 100% refund for the affected transaction without delay.

5. How to Request a Refund

To initiate a billing review or refund request, please send a written notice to our financial department detailing your transaction reference and reason for request:

Send request to: [email protected]Expected review turnaround: 3 to 5 business days

Approved refunds are credited back to the original payment method (bank transfer, UPI, or credit card) within 5 to 10 working days, subject to processing times of the respective banking institutions.

Have questions about billing or invoices?

Our support team is always here to resolve discrepancies fairly.

[email protected]